Staff at the check-in counter bear in mind to provide customers with accurate information about their seats and boarding gate, etc. so that they feel reassured when using our flights. When checking-in the customer's baggage, they ask whether the baggage contains any articles that are restricted from loading in the cargo compartment, and request the customer's cooperation for safety.
At the boarding gate, staff check the boarding pass reader and confirm whether all passengers have boarded. If there are passengers who have not showed up by departure time, staff check the cabin and call the passenger's name. If the passenger does not show up after all, his or her checked baggage is offloaded for safety reasons before the aircraft departs.